Privacy Policy

LamaniChat is a product of Lamanify Sdn Bhd (Company No. 202401027001), a company registered in Malaysia and headquartered at Level 23-1, Premier Suite, One Mont Kiara, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur. When we refer to "LamaniChat", "we", "us", or "our" in this policy, we mean Lamanify Sdn Bhd. We are the data controller responsible for your personal information.

2. Information We Collect

We collect information to provide, improve, and support our services. The types of information we collect include:

• Account Information: Your name, email address, password, and clinic details when you register for an account.
• Billing Information: Payment details are processed securely by our third-party payment processor. We do not store full credit card numbers on our servers.
• Knowledge Base Content: Documents, text, and files that you upload to train your chatbot.
• Conversation Data: Chat logs between your chatbot and your clinic's patients or website visitors.
• Usage Data: Log data, IP addresses, browser type, pages visited, and other diagnostic data to help us improve the platform.
• Communications: Emails or messages you send to our support team.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the LamaniChat platform and its features.
• To process your subscription payments and manage your account.
• To personalize and improve your user experience.
• To send transactional emails (e.g., account confirmations, billing receipts) and important service updates.
• To respond to your inquiries and provide customer support.
• To monitor and analyze usage patterns to improve platform performance and security.
• To comply with legal obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: We work with trusted third-party vendors (e.g., cloud hosting, payment processors, AI model providers) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymize your data within 90 days, unless we are legally required to retain it for a longer period. Conversation logs may be retained for up to 12 months for quality assurance and debugging purposes unless you request earlier deletion.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under the PDPA

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal data.
• Withdrawal of Consent: Withdraw your consent for us to process your personal data. Please note this may affect our ability to provide certain services.
• Deletion: Request the deletion of your personal data, subject to any legal retention obligations.

To exercise any of these rights, please contact us at admin@lamanichat.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and application, and to hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our service may not function properly.

9. Third-Party Links

Our service may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every website you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.